Shipping Policy

Thank you for choosing The Original Puzzle for your shopping needs. We are dedicated to ensuring a smooth and reliable shipping process. Please review our Shipping Policy below for important information regarding our standard shipping method, rates, delivery times, and more.

Standard Shipping:

Shipping Method and Rates: We exclusively offer Standard Shipping for all orders placed on The Original Puzzle. The shipping cost for Standard Shipping is a flat rate of $8.95 USD per order within USA and international locations.

Order Processing: Orders are generally processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times might experience slight extensions. An email confirmation with tracking information will be sent once your order has been shipped.

Tracking Information: A tracking number will be provided via email upon shipment of your order. You can use this tracking number to monitor the status and estimated delivery date of your package.

Delivery Time: The estimated delivery time for Standard Shipping is within 5-10 business days from the date of order processing. While we endeavor to meet the estimated delivery times, unforeseen circumstances such as weather conditions or logistical challenges might result in minor delays.

Address Accuracy: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.

Returns and Refunds: For information about return and refund, please refer to our Return & Refund Policy.

Contact Information: If you have any inquiries or concerns regarding our Shipping Policy, please do not hesitate to contact our customer support team at info@theoriginalpuzzle.com or through our Contact Us page on the website.

By placing an order with The Original Puzzle, you agree to adhere to the terms and conditions outlined in this Shipping Policy.

Thank you for choosing The Original Puzzle for your shopping needs.