Shipping Policy

Thank you for choosing The Original puzzle for your shopping needs. We are committed to providing a smooth, reliable shipping experience. Please review our Shipping Policy below for important information about shipping methods, rates, delivery times, and more.

Standard Shipping:

Shipping Method and Rates: We offer Standard Shipping for all orders placed on The Original Puzzle. Standard Shipping is available at a flat rate of $8.95 USD per order.

Order Processing: Orders are generally processed within 1 to 2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.

Estimated Delivery Time: 

Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
Transit Time: 5-10 business days (Monday to Friday)
Total Delivery Time: 6-12 business days

While we endeavor to meet the estimated delivery times, unforeseen circumstances such as weather conditions or logistical challenges might result in minor delays.

Tracking Information: A tracking number will be provided via email once your order has shipped. You can use this tracking number to monitor the status and estimated delivery date of your package.

Address Accuracy: Please ensure that your shipping address is accurate and complete. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

Lost or Damaged Packages: In the unlikely event that your package is lost or damaged during transit, please contact our customer support team within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

Returns and Refunds: For information about returns and refunds, please refer to our Return & Refund Policy.

Contact Us: If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at info@theoriginalpuzzle.com or through our Contact Us page on the website.

By placing an order with The Original Puzzle, you agree to the terms and conditions outlined in this Shipping Policy.

Thank you for choosing The Original Puzzle for your shopping needs.